✨ What’s new:
📈 Signals: Turn performance gaps into learning moments
📊 TinQwise Impact: Measure how confident users feel applying skills so you can act on it early
🧠 Assistant widget: Instant access to support, right in the flow of learning
📈 Signals
Frontline performance issues happen in real time: Low mystery shop scores, poor sales numbers, or great ones. But traditional learning responses are too slow.
Signals connects your operational data to your learning platform so you can close performance gaps the moment they happen.
Close the loop: Signal → Learn →Measure
Great learning programs need three things:
Signal: Catch the gap early
Learn: Deploy the right learning to the right people
Measure with TinQwise Impact: See if it worked
How it works
When an event happens in your business systems (e.g. mystery shopping, CRM complaint, audit failure), TinQwise:
Identifies who needs help
Suggests targeted training
Assigns it with L&D approval
Tracks outcomes with TinQwise Impact (below)
Built for integration
TinQwise Signals connects with:
Shopping platforms (e.g. SecretView, Spotcheck)
Customer feedback tools (e.g. Medallia, Trustpilot)
Compliance & safety systems
CRMs (e.g. Salesforce)
Performance management tools
From impact to action: Signals bridges the gap between your data and your learners, so every insight becomes a learning opportunity.
Contact your TinQwise person to help you set this up!
📊 TinQwise Impact
Business results take time to show up and even then, it’s hard to know if learning made the difference.
TinQwise Impact are surveys which give you a faster signal by measuring something more immediate: learner confidence.
What it looks like in action
Let’s say you’re rolling out a new onboarding program for store staff. You want to know: Does it actually help new hires feel ready?
With TinQwise impact surveys, you can:
Ask new hires before onboarding:
"How confident are you explaining product features to a customer?”
“How prepared do you feel to handle a customer return?”
They complete the onboarding program
Ask the same question after the program finishes
Now, you can measure the change in confidence and see how well the learning program worked.
Why it matters
Faster than waiting on performance metrics
Reveals gaps early
Provides actionable data before KPIs are affected
💡 Tip:
Use this approach for any learning moment where readiness matters: onboarding, compliance, sales refreshers, etc.
Setting up TinQwise impact surveys
You can add an impact survey in two ways:
Add it when creating a new programme (recommended)
Add it to an existing programme at any time
When an impact survey is added, you can:
Edit the impact survey questions to match your goals
Review all responses directly within the programme
Track insights over time to spot trends, gaps, and strengths
👉 Want to learn more about the power of impact surveys? Check out this article!
👉 For more information on how to set up impact surveys, check out this article!
🧠 Assistant widget
The assistant widget gives learners direct access to support from your learning platform so they can quickly ask questions and get instant answers, right when they need them
With the Assistant widget is right in the stream of learners. Learners can ask about:
The company’s process for returns
How to handle difficult client situations
How to give feedback to colleagues
Of course, you can tailor the Assistant’s responses to reflect your company’s tone, policies, and best practices.
Why the Assistant widget matters
Fits right into any learning moment
Gives learners a voice while they learn
Delivers real-time feedback to admins and managers
🧑🏫 Example: Asking for help after a programme
Anna just completed the Customer Experience Essentials programme. Right after finishing, she’s unsure how to apply one of the techniques in a real customer situation.
Instead of asking her manager or searching a manual, she types her question directly into the Assistant widget:
“How do I de-escalate a frustrated customer?”
The Assistant instantly replies with a helpful tip from your training content, so Marie feels supported and ready to apply what she’s learned.
👉 Want to learn more about the new widget: Assistant? Check out this article!