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Viewing and managing a user's profile in Control

Guide to a user's details page in Users

Written by Marie Xhauflair

When you click on a user from your Users list, you land on their user details page. This article walks you through the key sections, available fields, and actions you can take from this page.

📄 Viewing user profile details

When you open a user profile, you’ll see both standard and flexible fields:

  • Standard fields include:

    • Username

    • Email

    • Job title

    • Language

    • Contract start date

    • SAML username (if used)

  • Flexible fields are customised to your platform and may vary.

🗂 Tabs on the user page

Each tab shows a different aspect of the user’s data and activity:

  • Profile: Default view with standard and custom profile fields

  • Permissions: Shows all assigned permissions

  • Groups: Lists all groups the user belongs to

  • Reporting (or Insights): Shows the user's progress for activities

  • Audit: Activity logs and history

  • Emails: Displays all linked email addresses

🗽 User statuses

On the Users page, each user has a coloured dot next to their profile photo:

  • Green dot: The user is marked as active. This means they’ve been added to the platform and received an invitation — but they may not have logged in yet.

  • Red dot: The user is inactive, usually due to account suspension or removal.

🔥 Important:

A green dot does not confirm a successful login. It just means the user account is active on the platform.

⚙️ Actions from the top-right menu

Click the three-line icon (hamburger menu) in the upper-right corner to access available actions:

Available actions include:

  • Reset LMS progress

    • The user's activity progress, badge, and to-do list progress will be reset and erased

👀 Good to know

⚠️ This does not remove the user from the platform. Settings and automations remain unchanged.

  • Suspend

    • Provisionally suspend a user from the platform (default = 6 months).

    • What does this mean?

      • User will not be able to log in

      • Data is stored during the suspension

      • Can be unsuspended at any time

      • Suspended users in import files are reactivated automatically

      • Suspension removes user from licensing count

      • After the suspension period, the user is deleted and data is anonymised

      • Only admins can suspend/unsuspend

  • 🎨 Promote to creator / Demote creator

    • Allows or revokes Content Builder access.

  • 🗑 Remove from platform (only for suspended users)

    • Permanently deletes the user and anonymises all data.

    • 🔥 Important: This action cannot be undone.

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