When you click on a user from your Users list, you land on their user details page. This article walks you through the key sections, available fields, and actions you can take from this page.
📄 Viewing user profile details
When you open a user profile, you’ll see both standard and flexible fields:
Standard fields include:
Username
Email
Job title
Language
Contract start date
SAML username (if used)
Flexible fields are customised to your platform and may vary.
🗂 Tabs on the user page
Each tab shows a different aspect of the user’s data and activity:
Profile: Default view with standard and custom profile fields
Permissions: Shows all assigned permissions
Groups: Lists all groups the user belongs to
Reporting (or Insights): Shows the user's progress for activities
Audit: Activity logs and history
Emails: Displays all linked email addresses
🗽 User statuses
On the Users page, each user has a coloured dot next to their profile photo:
Green dot: The user is marked as active. This means they’ve been added to the platform and received an invitation — but they may not have logged in yet.
Red dot: The user is inactive, usually due to account suspension or removal.
🔥 Important:
A green dot does not confirm a successful login. It just means the user account is active on the platform.
⚙️ Actions from the top-right menu
Click the three-line icon (hamburger menu) in the upper-right corner to access available actions:
Available actions include:
Impersonate
Log in as the user to view the platform from their perspective.
Reset LMS progress
The user's activity progress, badge, and to-do list progress will be reset and erased
👀 Good to know
⚠️ This does not remove the user from the platform. Settings and automations remain unchanged.
Suspend
Provisionally suspend a user from the platform (default = 30 days).
What does this mean?
User will not be able to log in
Data is stored during the suspension
Can be unsuspended at any time
Suspended users in import files are reactivated automatically
Suspension removes user from licensing count
After the suspension period, the user is deleted and data is anonymised
Only admins can suspend/unsuspend
➕ Add permissions
Grant specific access roles to the user. 👉 Read more on permissions
🎨 Promote to creator / Demote creator
Allows or revokes Content Builder access.
🛠 Promote to / Demote admin
Grants or revokes full admin access to:
Users
Groups
Content
Behaviour
Insights
🗑 Remove from platform (only for suspended users)
Permanently deletes the user and anonymises all data.
🔥 Important: This action cannot be undone.