What the Product Trainer does
The Product Trainer is a short, game-style learning activity that practises one specific skill: recommending the right product for the right customer.
Learners see a customer scenario, then choose which product they would recommend from a set of options. They get instant feedback explaining why one product fits better than the others.
It is quick, engaging, and directly relevant to the situations your team faces every day.
Why it matters
From product knowledge to selling confidence
Knowing your catalogue is not the same as being able to use it.
The Product Trainer builds the skill of matching the right product to a real customer need so your team does not just know the products, they know how to recommend them.
Practice that feels real
You can steer the questions toward the customer types and situations that matter most to your team:
A luxury beauty retailer might focus on ingredient-conscious shoppers.
A pet store might focus on new pet owners essential material
The practice your team gets is directly relevant to what they encounter on the floor or on the phone.
No two sessions are the same
Questions are AI-generated and randomised. Learners get a different set every time they practise, so the activity stays fresh and cannot simply be memorised.
✏️ Tip
Encourage your team to repeat the activity a few times. Each session builds a slightly different angle on the same products, which is exactly how real selling confidence develops.
Built from your own catalogue
The Product Trainer uses the products from your own webshop or catalogue. Not generic examples. Not invented scenarios.
Your team trains on the actual products they sell, which means what they learn translates directly to the shop floor.
What learners experience
The activity is designed to be fast and motivating:
A question appears, either as images, product names, or both
Learners have a set amount of time to pick their answer
They see the correct answer with a clear explanation of why it fits
At the end, they get a score and know whether they passed
Ready to get started?
Contact marie.xhauflair@tinqwise.com and she will set up the Product Trainer for your platform.