What is the Product Trainer?
The Product Trainer creates a quiz-like experience from a set of products pulled from your webshop or catalog.
Learners practice identifying the right product for a given situation and understanding why it fits, not just what it is.
The focus is on selling confidence, not just product recall. Questions are designed to help learners explain why one product is better than the alternatives, so they feel prepared in real customer conversations.
Why this learning format?
Learners often don't have strong enough product knowledge to feel confident when helping customers. This affects how well they handle sales situations, upsells, and cross-sells.
The Product Trainer solves this by making it easy to:
Generate practice questions from your existing product catalog
Repeat practice with different questions each time, so learners don't just memorize one quiz
Steer questions toward specific customer types and real selling scenarios, not just product facts
How to set up Product Trainer
Step 1: Create a Product Trainer activity
Open an existing activity or create a new one in Control > Content > Activities
Select Product Trainer as the instruction method
Don't see this instruction format?
Contact robin.seegers@tinqwise.com, she'll set it up for you!
Step 2: Enter a product type
In the Product Trainer setup, enter a product query in the search field
For example:
sunscreen
Select the relevant products from the results that appear
Step 3: Configure the settings to your quiz
Set the basics for how the quiz runs:
Number of questions: the default is 5
Time per question: the default is 30 seconds
Step 4: Write additional instructions for the agent to create the quiz
The instruction field is where you shape what kind of questions get generated. This is what moves learners beyond basic recall toward real selling skills.
Use the instruction field to:
Describe how the questions should be asked
The type of scenarios your want your employees to face
The situations that matter most for your team
Example: For a sunscreen quiz, you could add context like:
"Questions should focus on a price-conscious customer who wants value for money."
"Questions should focus on a skincare enthusiast who is concerned about ingredients"
Tip:
These additional instructions will make this learning activity even more relevant to your learners and situations your employees face!
Tip:
You can generate a preview of the quiz. This enables you to modify the settings of the quiz you just configured above.
The types of question
Within the product trainer, there are three types of questions asked. Options include:
Images only
Images with product titles
Product names only
How the quiz works for learners
Once the activity is published, learners:
See a question with the configured product display format
Have the set amount of time to select their answer
When time expires, see the correct answer with an explanation of why each answer is right or wrong
The questions are AI-generated and randomized, so learners get a different set of questions each time they practice!
