Email communication is integral to user engagement and successful operations within any platform. Monitoring the delivery status of these emails ensures:
Efficient communication: You can identify and rectify delivery issues promptly, ensuring seamless interaction with your users.
Enhanced user experience: By ensuring timely email delivery, users stay informed, fostering trust and reliability.
Operational insight: Tracking allows you to understand potential issues with specific email servers or addresses, assisting in strategic decision-making.
Tracking emails
For pending users:
Navigate to Control > Users > Invitations.
This section displays invitation emails sent to users, along with their delivery status.
Find more about User Invitations.
For all users:
Navigate to Control > Users > User Details > Emails.
Every user's detail page houses an "Emails" tab.
Here, you can access a complete record of emails sent to the specific user.
Email status can be identified in the left column.
Click "View email details" to open the email content in a new window, offering a clear view of what the user received.
Understanding email statuses:
Processing: The email has been received and is in the process of being sent.
Delivered: The email has successfully reached the recipient's mail server.
Bounced: The mail server declined the email permanently, typically indicating an issue with the recipient's email address.
Dropped: The email was discarded by the recipient's mail server.
Blocked: A temporary issue prevented the email server from accepting the message. This specific email won't be resent, but future messages to this address will be attempted.
Deferred: Initial delivery attempts were unsuccessful. The system will retry sending for a few more hours before marking it as "bounced" if unsuccessful.
Unknown: No data is available for this email.
Good to know 👀
After an email has either bounced or been dropped, that particular address won't receive emails from us for the subsequent 7 days.
If the status indicates an email was delivered, yet the recipient says otherwise, kindly advise them to inspect their spam or junk folder.