Keeping communication effective while respecting user privacy is key to a safe and efficient learning environment. This article walks you through how email visibility works, how to change it, and what changes mean for users and admins.
✉️ Understanding email visibility
By default, user email addresses are visible across the platform to encourage direct communication, especially between trainers and learners. However, users and admins can control visibility based on their needs.
🔐 What happens when email is private
Keeping email address private means:
Invisibility to others: Other users won’t be able to view the hidden email address.
No direct contact:
If a learner hides their email, trainers won’t see it and can’t email them directly.
If a trainer hides their email, learners won’t be able to contact them either.
👤 For individual users
If you're a learner or trainer and want to control who can see your email, follow these steps:
Click your profile icon in the top-right corner of the platform.
From the dropdown menu, select Account.
In Account settings, look for the Keep my email private option.
Click Edit profile, then toggle the switch on or off:
On: Your email address will be hidden
Off: Your email will be visible to others
Click Save to confirm your changes.
🛠 For admins
Admins can manage the default email visibility setting for all new users joining the platform.
To set this up:
Go to Control > Settings > General
In the General tab, find the Privacy section
Toggle the Email address setting:
On: New users’ emails will be visible by default
Off: New users’ emails will be hidden by default
🔥 Important: Users can always override the admin default by adjusting their own settings under Account > Edit profile.
