We all know how important it is to stay in the loop for optimal engagement. Apart from the custom notifications that can be set up in automations, we have implemented a series of in-app and email notifications that keep users informed about what's happening in their learning platform.
General platform notifications
Our platform offers a wide range of general notifications to keep users informed and engaged. These notifications can include updates about important platform news, such as a new buddy pairing.
Notification Template | Details |
Invitation email | An email is sent to each user to set up their account. To edit the text: Terminology>emails>invite>text |
Invitation reminder email | A follow-up email can be sent to users to join the platform after receiving the initial invitation. These emails are manually triggered via Users>Invitations.
|
Welcome back email | An email is sent to welcome users back to the platform after being unuspended. To edit the email's text navigate to Terminology>emails>unsuspended>title |
Password reset | Users receive an email which assists them in resetting their password.
|
Digest notification | Digest emails bundle all notifications from the social timeline about new posts from colleagues, or trainers and comments on your own posts. Each email links directly to the timeline, making it easy to jump back into the conversation.
You can adjust this notifications' frequency via user profile (Profile>Settings>platform update emails), but make sure the platform has the 'Social timeline' feature enabled (Settings>Features>Social timeline). |
Feedback requested | Learners are notified when a peer has asked for feedback on Social Challenges.
Terminology>feedback>notifications. You can then choose whether to edit the link attached to the feedback request, the message, or the title. |
User import completed | Admins receive a notification confirming that a user import process has been completed.
To edit the text of this message navigate to Terminology>emails>provisioning>message. |
Manager notification to Buddy | Managers can notify Buddy upon pairing with a new hire.
Terminology>buddies>compose_message>default_message_buddy. |
Manager notification to new hire | Managers can notify the new hire upon pairing with a new hire.
Terminology>notifications>notification>.f05456cb-09b2-4179-8029-8e43c010fd68.email_message>email_message>email_message. |
Manager notification to old Buddy | Managers can notify the new hire upon unpairing with a new hire to let them know that they are no longer a Buddy of the new hire.
Terminology>buddies>compose_message>default_message_old_buddy_removed. |
Sessions notifications
There are also a set of Sessions-related notifications. These Session notifications ensure users have all the necessary information to improve their blended learning experience. The Sessions notifications include all kinds of details, from time-sensitive changes in the events to reminders for evaluations.
Notification Template | Details |
Sessions registered confirmation | Learners receive a confirmation upon registering for an event.
Terminology>sessions>modal_registered_confirmation>modal_registered_confirmation. |
Event reminder | Every attendee receives a reminder notification two days before each event.
To edit the message they receive go to Terminology>events>notifications>changed_message. |
Series full | Trainers can notify users when a session is fully booked. |
Sessions update | Trainers can notify the attendees when they update the event details, such as date, time, or location. |
Session cancellation | Attendees are notified if an event that they registered for is cancelled. |
Session evaluation reminder | Learners receive a notification if they still need to complete the session evaluation two days after completing all the all the events. |
Sessions registration by trainer | When a trainer registers a learner for an event, the learner receives a notification. |
Sessions unregistration by trainer | When a trainer unregisters a learner for an event, the learner receives a notification. |
Sessions registration from waiting list | Learners are notified when a spot becomes available for an event that they are on the waiting list for and automatically registered. |
All the Sessions notifications are sent in two channels: in-app and email.
Editing notification texts
Every learning platform has its own unique style and brand. As an admin, you can customize the text in these notifications based on your target audience and platform branding. That means you'll always send notifications perfectly tailored to your platform.
Step 1. Navigate to Control > Content > Translations
Here you will find all the platform texts that can be adjusted based on your preferences.
Step 2. Find the translation keys.
The texts of each notification can be found under Emails or the corresponding feature. For example, if you want to edit the text of the Session cancelled notification, you should find both:
email text via emails > sessions > cancelled
in-app notification text via series > notifications > cancelled.
💡 You can also use the search function to find the relevant translation keys.
Step 3. Click on the translation key you want to edit.
You will find the text of all the available languages on your platform in the text editor.
Step 4. Make your changes, and remember to save your changes.