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Social challenge with feedback

Content guideline for the Social challenge Format in Content Builder and Studio

Emil de Valk avatar
Written by Emil de Valk
Updated over 2 weeks ago

The Social challenge with feedback format helps learners practice real-world skills by uploading work, reflecting on their experience, and exchanging peer feedback. It includes four key phases: Prepare, Share, Reflect, and Grow.

Learners engage by uploading an exercise, reflecting through a short survey, and giving/receiving feedback from peers. This encourages mutual growth and insight through observation and support.

🏗 How to create a Social challenge with feedback in Studio

  1. Go to Control > Content > Activities

  2. Click Create activity and select Social challenge with feedback

  3. Give your activity a title (this will auto-fill the Content ID, but you can change it manually)

  4. Click Save


🔄 Format overview

Each activity follows four steps:

  1. Prepare: Introduce the challenge and what learners should expect

  2. Share: Learners upload their work

  3. Reflect: Learners answer a short self-reflection survey

  4. Grow: Learners request and receive feedback from peers

🧭 Prepare: Introduce the challenge

This section sets the stage. Use it to briefly explain the purpose and theme of the challenge.

Example:

“You’ve completed the product knowledge training for our new skincare line. Now it’s time to put that into practice: create a short pitch you’d use with a customer. Focus on matching the product to customer needs.”

📋 Reflect: Learners self-assess their experience

This step encourages learners to think critically about their approach and identify areas to improve.

Example reflection questions:

  • “On a scale of 1 to 5, how confident are you in recommending this product to different customer types?”

  • “What would you do differently next time to improve your pitch?”

These help learners internalize what they’ve done well and what could be stronger.

🤝 Grow: Learners give and receive peer feedback

In this step, learners select a colleague to review their submission and offer feedback.

Example instructions for learners:
“Choose one team member to review your sales pitch. You’ll also be asked to review theirs. Focus on tone, product knowledge, and how convincing the pitch is.”

💡 Tip:

Make it a team moment by encouraging learners to discuss feedback during a shift or huddle.


🧑‍⚖️ How reviewers are selected

Reviewers must:

  1. Have the same profile language

  2. Be part of a group with the same group type (e.g. same store or sales team)

    1. Determining the group type so select reviewers can be done in Control: Activity settings > Social question results

  3. Have logged into the platform since the activity was created

🔥 Important:

If a reviewer is removed, the request link will no longer work.

📬 Feedback process

  • Reviewers get a notification and an email

  • They click View activity, review the submission, and submit feedback

  • The learner is notified once feedback is in


🎉 End and waiting screens

You will see two screens, both which seem like end screens... But don't be fooled! One if a waiting screen and the other is the end screen.

Customize both screens with a quick message and image.

  • Example “waiting” screen text:

    • “Thanks for sharing! You’ll be notified once your pitch has been reviewed.

  • Example end screen text:

    • “Great work! You’ve completed this challenge and received feedback to grow your skills.”


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