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Increase learning engagement with notifications

Send reminders to users to complete content

Lena Wesselink avatar
Written by Lena Wesselink
Updated over a year ago

Is a certain activity or journey very important to you? You probably want to remind your users that they need to complete that content.šŸ’” Luckily for you, you donā€™t have to manually track who has completed it and remind those who havenā€™t. Just use automations to send notifications to those who havenā€™t completed the content yet and add the content to their to do list. āœ‰ļø

Still unclear? šŸ’” Check out some user case examples below for inspiration.

Create the reminder automation:

Use the following basic steps to create a reminder automation:

Step 1. Go to Behaviour > Automations in TinQwise Control

Step 2. Create a new Automation

Step 3. Give the Automation a name and choose Check periodically

Step 4. Add the conditions that a user needs to meet in order to get this in their to-do list (e.g. user needs to be in specific groups, or 30 days after their contract start date).

Step 5. In Actions first select the action Add to to-do list

  • Choose Recipients: user

  • Choose User source: event > user (any user who meets the conditions)

  • Choose to attach the to do item to a activity or activity container (= journey or section)

  • Leave the Activity (container) source at self

  • Select the journey you want to put on the list

  • If you want to make this journey mandatory, check the box for Is mandatory

  • Optionally add a due date.

Step 6. In Actions then select the action Notify user

  • Give the notification a subject by using the Title field

  • Add the content of your notification to the Message field

  • Optionally also add an e-mail message by checking the send_email box

  • Add an e-mail message: the greeting is automatically included

  • Select ā€˜Notification (Global)ā€™ as e-mail template

  • Select ā€˜userā€™ as Recipients

  • Select ā€˜event -> userā€™ as User source

Step 7. Save the action and automation

Try for yourself! šŸš€

Need some inspiration? Weā€™ve worked out a couple of scenarioā€™s for you when these reminders might be useful. The articles describe in detail how to create the automation.

ā° Scenario 1: Users need to have the content completed before a certain date.

šŸ‘‹ Scenario 2: Nudge new employees to complete content during their onboarding period

šŸ˜“ Scenario 3: Nudge users back to the platform when they havenā€™t logged in to the platform for a month.

šŸŽ“ Scenario 4: Managers need to be informed that their team members havenā€™t completed an exam yet.

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