The buddy feature enhances new hires' learning and adaptation experience by connecting them with a designated mentor or peer. The buddy feature allows onboarding to seek support and guidance from someone with more organisational experience or knowledge.
In this article, you will find information about:
Setting up the Buddy feature
Step 1: Contact a TinQwise team member to enable the Buddy feature. They will assist you in setting up the feature to meet your specific needs.
Specify user data when enabling the Buddy feature. You will need to specify the following data to filter the new hires:
Reference field: determine the specific reference point for the new hires. The reference point can be selected from the following:
Contract start date - if you choose this option, the reference point will be when the contract started.
Platform join date - If you choose this option, the reference point will be when the user joins the platform.
Time window (in days): determine who is considered a "new hire." For example, users with less than 90 days since their contract start date will be regarded as new hires, while users with more than 90 days will be regarded as possible Buddies.
Step 2: Check Manager Permissions before using the Buddy feature, make sure that the managers who need access to this feature have the required reporting permissions.
Managers can only pick a Buddy from the group(s) the manager has managed group permissions over. If these groups do not have users that meet the criteria specified in Step 1, then the manager will not be able to pair buddies and new hires.
Manager's Perspective
Step 1. Navigate to the Learning platform menu > More > Buddies. Here managers will see the list of the new hires and the existing Buddy pairs.
Step 2. Tap on the icon to the right of the new hires to assign them a Buddy.
Step 3. Choose a Buddy from the list. Add a message for the buddy and the new hire. It is also possible to save these messages as default for the next time buddy pairs you make.
The messages are sent as an in-app notification as well as emails.
Step 4. Click the 'Save buddy relation' button.
Your buddy relationship is now created! ✨ Managers can see the pairs on the Buddy page and the new hire's profile page.
➡️ To update a buddy relation;
Click on the pen icon next to desired buddy pair.
Select a new buddy from the list of available options.
If desired, add a personal message for the previous buddy, new buddy, and new hire. You will see a default message which can be edited or deleted.
Click the "save buddy relation" button, and you're done!
➡️ To remove a buddy relation;
Find the buddy pair you want to remove and click the cross button next to it.
Customize or delete the default message for the buddy and the new hire if desired.
Click on the "remove buddy relation" button, and they will receive a notification.
If you're using the platform on your phone, swipe left on the buddy pair to view the edit and delete buddy relations 😉
Sending notifications to buddies of learners
You can notify buddies of the learners' progress, activities, and needs.
Step 1. Head to Control to create a new automation for each notification you want to send.
Need help figuring out how to do that? Check out this article first.
Step 2. Set up your automation by adding Notify user in the actions
Step 3. Compose your text
Step 4. Check the to buddy box
Want to know more about Notifications?
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Benefits of buddy systems for new hires:
Personalized support: They receive one-on-one support and guidance tailored to their learning needs.
Improved learning outcomes: With the help of a Buddy, they can better understand and retain information, leading to improved learning outcomes.
Increased engagement: The Buddy feature encourages them to actively participate in their learning journey, increasing engagement and motivation.