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How to Reset Your Password?

How to reset your password

Sila avatar
Written by Sila
Updated over 2 weeks ago

If you've forgotten your password, don't worry. Resetting it is quick and secure. Just follow these steps:

Step 1: Access the password reset option

Go to the platform’s login page and click the "Forgot password" link beneath the login form. This starts the password reset process.

Step 2: Receive the password reset email

After clicking the "Forgot password" link, a password reset email will be sent to the email address linked to your account.

  • 🔔 The reset link is valid for 14 days.


​Step 3: Check your email

Open the email from the platform and click the reset link. This takes you to a secure page where you can set a new password.

Step 4: Create a new password

On the reset page:

  • Enter a new password (minimum 12 characters).

  • Confirm the password by entering it again.

Make sure both entries match and that your new password is secure and memorable.

Step 5: Complete the reset

Click Submit. A confirmation message will appear indicating your password has been successfully reset.

You can now log in using your new credentials.


🚫 Too many failed login attempts?

If the wrong password is entered too many times, the account will be temporarily locked for security.

  • ⏳ Lockout duration: 60 minutes by default

After this period, you can try logging in again or reset your password.

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