NOW has always been a learning assistant, the go to place for users to ask any questions.

With the coach update, it becomes something more: a guide that actively accompanies learners through their learning journey.

Instead of waiting to be asked something, NOW can welcome back learners, point them to where they left off, and suggest what to explore next, all based on what they are actually working on, their goals or intentions.

For users, this means less drop-off, more consistent engagement, and a learning experience that feels personal.

When a learner returns to the platform, NOW greets them and orients them. It can surface what they have started but not finished, and suggest a logical next step based on their current learning path.

This removes a common friction point: learners no longer need to remember where they left off or figure out what to do next on their own.

NOW can recommend modules or activities a learner has not yet completed, based on a user's goals and what is available for them in their stream.

If a learner shares preferences, goals, or context in a conversation, NOW will remember these and use them in future interactions. This means follow-up conversations feel connected, not like starting from scratch each time.

NOW can also look back at earlier conversations to follow up on topics that were raised before.

Whenever a user gets back to the platform, the greeting and suggestions is updated dynamically to incorporate the newly finished activities or asked questions. This makes NOW stay relevant.