Sure, learners can really benefit from role-play scenarios:
It’s practical: Learners get to apply skills in real-time simulations
It’s contextual: You define the setting so it fits your environment
It’s real: The interaction feels like what actually happens at work
You can now build AI-generated role-play exercises that let learners practice conversations like:
Giving feedback
Upselling
Handling angry customers
💡 Important to note:
The role-play activity is only available if NOW is enabled.
👉 Want to know more? Contact your TinQwise contact person, they’ll help you set it up.
How to create a role-play activity
Go to Content > Activities
Click Create new activity
Select Role play from the activity type options
Customise the context to match real-life work
Each scenario can be tailored with a specific context, for example:
“A customer asks for two bags instead of one”
“An employee missed a deadline”
“A customer is upset about a late delivery”
This helps the AI generate more relevant and engaging dialogue.
To do this:
Choose the right Scenario
Add the Scenario context to guide the AI
👀 Note:
The same scenario can behave differently for each learner, as it is AI generated. It will keep the same theme and structure.
🔄 Switch between scenarios easily
Want to try a different skill focus? You can switch between:
Upselling
Resolving customer conflict
Employee feedback
🔥 Important:
Switching will clear any existing scenario context. You’ll get a confirmation popup before anything is lost.
💡 Tip
If you want multiple scenarios, create more role play activities!
Save, publish and set up automations
Once the role-play activity is set up:
Click Save and publish
Add it to a programme or journey
Or share it as a standalone activity