Role-play works because it puts learners in the moment:
It is practical: learners apply skills in a real-time simulation
It is contextual: you define the setting so it fits your organisation
It is real: the conversation feels like what actually happens at work
And now you decide exactly what that conversation is. You write the situation, the character the AI plays and the goal the learner is working towards. So if you need one very specific conversation, you can build it.
đ§ Can't see the Role-play activity?
Role-play is AI generated, so we first need to make sure everything is in order with GDPR regulations.
Contact marie.xhauflair@tinqwise.com to get your AI agreement signed!
How to create a role-play activity
Go to Content > Activities
Click Create new activity
Select Role play from the activity type options
Set up your role-play
Scenario
The situation and the character the AI should play. This drives the whole role-play and is not shown to the learner.
For example: "A customer has come back because something went wrong with a recent purchase or service, and it is not the first time they have had to chase it."
Character role
Who the AI plays, for example "an upset customer". This drives the character the learner talks to.
Duration (minutes)
How long the conversation should take. This is shown to the learner on the intro card, but it does not cut the conversation off.
Goal
What the learner is trying to achieve. This is shown on the intro card, so learners know what they are working towards before they start.
For example: "Take the heat out of the conversation and agree on a resolution the customer accepts."
Description (optional)
An intro paragraph shown to the learner before they start.
âď¸ Tip
The more specific your scenario, the sharper the conversation. "An upset customer whose delivery is three days late and who has already called twice" gives you far more than "an upset customer".
đ Good to know
The same role-play plays out differently for each learner, because it is AI generated. The scenario, character and goal stay the same, the exact dialogue does not.
Start from a preset
Want to get going quickly? Three presets sit at the top of the setup panel:
Resolving a customer conflict
Upselling
Giving employee feedback
Click one and it fills in the fields for you. Everything stays editable, so a preset is also a good starting point for a role-play of your own. Adjust the scenario, character role or goal until it matches your situation.
Want to start over? Click Clear fields to empty everything.
đ§ Switching presets replaces your fields
If you pick another preset after you have already filled things in, your text is replaced. You get a warning first, so nothing is lost without you confirming it.
âď¸ Tip
Want learners to practice several different conversations? Create a separate role-play activity for each one.
Save, publish and set up automations
Once your role-play is set up:
Click Save and publish
Add it to a programme or journey
Or share it as a standalone activity
That is it. Your learners can now practice the exact conversation they need, as often as they want.
#role-play #roleplay