Some older platforms still use a pending user state to hold back activation and notifications until a user logs in. Newer platforms skip this state entirely. This article explains the purpose of the pending state feature, how to check if it’s enabled, and what changes when it’s disabled, especially during user imports.
🧾 What is the pending state?
An overview of the feature enabled and disabled:
Behaviour | Pending Enabled | Pending Disabled |
User shown with grey dot | ✅ Yes | ❌ No |
Status shown as "Pending" | ✅ Yes | ❌ No |
Filter on users by "pending" | ✅ Yes | ❌ No |
First login date set automatically | ❌ No (only after login) | ❌ No (only after login) |
Users active after import | ❌ No (still pending) | ✅ Yes |
Email notifications sent | ❌ No | ✅ Yes |
🔥 Important:
Pending users are not considered active until they log in.
⚙️ How to check if pending state is enabled
As an admin, you can check whether your platform has the pending state feature enabled:
Go to Control > Settings > Features
Scroll down to the Other section
Look for User pending state
If it’s toggled on, your platform uses the legacy pending behaviour.
If it’s toggled off, your platform skips the pending state.
👀 Note:
Users created without a pending state are fully active and may affect reporting or pricing, depending on your setup.
📤 Importer behaviour explained
Here’s how user imports behave depending on the pending state setting:
Feature Status | User Status After Import | Notifications Sent? | First Login Date? |
✅ Pending state enabled | Pending (grey dot) | ❌ No | ❌ Not until login |
🚫 Pending state disabled | Active (no dot) | ✅ Yes | ❌ Not until login |
✅ Pending enabled + "Skip pending" in importer | Active | ✅ Yes | ❌ Not until login |
🔥 Important
Disabling this setting will immediately convert all pending users to active.
🔧 How to change this setting
Only your TinQwise Customer Success contact or an internal super admin can enable or disable the pending state feature.
To request a change:
Reach out to your TinQwise CSM
Confirm whether you want pending users to still be supported or not
Once disabled:
All pending users are switched to active
The Pending filter is removed from the UI
All future imports create active users only