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Understanding and managing the user pending state

Learn how the pending state feature works, how to check if it’s enabled, and what changes when it’s disabled.

Marie Xhauflair avatar
Written by Marie Xhauflair
Updated over a month ago

Some older platforms still use a pending user state to hold back activation and notifications until a user logs in. Newer platforms skip this state entirely. This article explains the purpose of the pending state feature, how to check if it’s enabled, and what changes when it’s disabled, especially during user imports.

🧾 What is the pending state?

An overview of the feature enabled and disabled:

Behaviour

Pending Enabled

Pending Disabled

User shown with grey dot

✅ Yes

❌ No

Status shown as "Pending"

✅ Yes

❌ No

Filter on users by "pending"

✅ Yes

❌ No

First login date set automatically

❌ No (only after login)

❌ No (only after login)

Users active after import

❌ No (still pending)

✅ Yes

Email notifications sent

❌ No

✅ Yes

🔥 Important:

Pending users are not considered active until they log in.

⚙️ How to check if pending state is enabled

As an admin, you can check whether your platform has the pending state feature enabled:

  1. Go to Control > Settings > Features

  2. Scroll down to the Other section

  3. Look for User pending state

If it’s toggled on, your platform uses the legacy pending behaviour.
If it’s toggled off, your platform skips the pending state.

👀 Note:

Users created without a pending state are fully active and may affect reporting or pricing, depending on your setup.

📤 Importer behaviour explained

Here’s how user imports behave depending on the pending state setting:

Feature Status

User Status After Import

Notifications Sent?

First Login Date?

✅ Pending state enabled

Pending (grey dot)

❌ No

❌ Not until login

🚫 Pending state disabled

Active (no dot)

✅ Yes

❌ Not until login

✅ Pending enabled + "Skip pending" in importer

Active

✅ Yes

❌ Not until login

🔥 Important

Disabling this setting will immediately convert all pending users to active.

🔧 How to change this setting

Only your TinQwise Customer Success contact or an internal super admin can enable or disable the pending state feature.

To request a change:

  • Reach out to your TinQwise CSM

  • Confirm whether you want pending users to still be supported or not

  • Once disabled:

    • All pending users are switched to active

    • The Pending filter is removed from the UI

    • All future imports create active users only

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